---
updatedAt: 2026-09-23T15:33:57.000Z
agentTools:
  projectIndex: https://docs.staxpayments.com/llms.txt
---

# Creating Team Members

To create a new user or Team Member:

1. Navigate to **Settings >Team Members**.
2. Click **Add Team Member** on the Team Members page in the top right.
3. Enter their information, role and other pertinent details on the Team member modal.

   <Image align="center" src="https://files.readme.io/6ec3f02eb68dfd6f5507c9822b0fe43c1bb148767aa18f528bf769f00f176e8a-teamstep_3.png" />
4. Click **Add**. The team member will now be active on the team member page.

A welcome email will be sent to the new team member to set a password.

> 📘 Note: Only Executive level users can add new Team Members and set permissions.

When adding team members, these team members should only be added with either a sandbox brand or a production brand, not both.\
From the team member page, you can view which users are Active or Removed, along with the email address they were set up with and the date they were added.

# Roles

You will see three permission levels to set your new users to an Executive, Developer, or Agent role.

| Executive               | Developer               | Agent                |
| :---------------------- | :---------------------- | :------------------- |
| Team Settings           | Dashboard               | Dashboard            |
| Dashboard               | Legacy                  | Legacy               |
| Legacy                  | Business Info           | Business Info        |
| Business Info           | Support Tickets         | Support Tickets      |
| Support Tickets         | Branding (View only)    | Branding (View only) |
| Branding (View only)    | Voids/Refunds           | Manage Users         |
| Voids/Refunds           | Manage Users-Onboarding |                      |
| Manage Users-Onboarding |                         |                      |
| Test Mode               |                         |                      |
| Clone Merchants         |                         |                      |

<br />

## **Executive**: Highest Level Permissions Settings

This role will be able to toggle from production into your test account or sandbox, assume a live merchant’s account, issue a void or refund, start a new merchant application (white-glove enrollment), and create new user accounts.

## Developer: Engineering Specific Roles

This role will have access to the Sandbox mode only and will have access to partner webhooks and creating test users. There is a full-access and limited-access side (No dashboard and no void/refund capabilities) for developers depending on how hands-on they'd need to be with Stax Connect.

## Agent: Sales or Support Reps

This role has the lowest level permission settings. They will still have access to start a merchant application (white-glove enrollment) and assume a merchant for support inquiries.