The Disputes API provides the ability to retrieve information about disputes related to transactions in your merchant account. Additionally, you can submit supporting evidence to resolve disputes, helping to ensure fair outcomes and maintain merchant satisfaction.

Disputes are typically initiated by customers through their issuing bank. The API allows you to programmatically handle disputes, upload evidence, and monitor their resolution status.

Quick Links

Example Workflows

Retrieve All Disputes

1. Call the List Disputes API to fetch all disputes.
2. Filter the response by status to identify unresolved disputes.

Submit Evidence

1. Collect necessary evidence (e.g., transaction receipts, signed agreements).
2. Call the Submit Evidence API with the required files.
3. Monitor the dispute status through the List Disputes API or webhook notifications.