How to's for Terminals

Solve a Register busy error

The merchant is not on the "POS Online" screen, so Stax Pay is unable to communicate with the terminal. This could also mean that the terminal is still processing a previous request.

Manually batch

1. On the terminal main page, select the Aura app.
2. Select the menu (3 horizontal lines).
3. Select Settlement.
4. Select Settle Daily Batch.

Generate a custom report

Note: This section details the entire Report flow. Use your discretion when considering your use case.

1. Navigate to the DvPay (Aura) app.
2. Select Favourites (the star ⭐️ at the bottom center of the screen).
3. Select Report.
4. For the most customizable options, select Report Generator.
5. Choose Report Type:
   1. Daily
   2. Summary
   3. Detailed Report
   4. History Report
6. Choose Payment Type:
   1. All
   2. Credit
   3. Debit
   4. EBT
7. Choose Transaction Type:
   1. All
   2. Sale
   3. Return
   4. Void
   5. Authorization
   6. Ticket
   7. Cash Advance
8. Choose Sort By:
   1. EDC
   2. Transaction #
   3. Transaction Type
   4. Card Type
9. A pop-up will ask: Save as Custom Report? Select Yes or No.
10. The Report will print.

Order thermal paper

• Dimensions: 2 1/4" x 50'
• Useful search terms:
  • 2 1/4" x 50'
  • Thermal paper
• Ordering: Amazon link here (or your preferred retailer)

Modify sleep-mode preferences

1. Navigate to the home screen.
2. Select Settings.
3. Click on the Menu icon on the top right of the screen (3 horizontal lines).
4. Select Display.
5. Select Sleep.
6. Set to your preference.

Modify screen font size

1. Navigate to the home screen.
2. Select Settings.
3. Select the Menu (3 horizontal lines).
4. Select Display.
5. Select Font Size.
6. Modify to the desired size.

Toggle silent mode

1. Press and hold the power button on the left-hand side of the terminal.
2. Select Silent mode.